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Dear Phillip,
I am writing to
extend my most sincere thanks for all the help you accorded me with my computer
problem today. I wrote to you in a panic
on Friday evening and at 7:00am Saturday you had a response waiting for me.
We sent emails back and forth and that was followed by a phone consult
and then by you remotely you logged onto my computer to investigate my
situation.
After your search
you advised me to roll my computer back to the day before I experienced the
trouble. You provided exact instruction
and guided me through the process. Upon
completion of that phase there were more steps to follow since ACT! did not
load up. You were there to help with
that as well. This was all Saturday
morning.
When finished with
all the repairs my computer is back to normal and I am extremely happy. We are all so dependant on these machines
that it’s very upsetting when they don’t work well.
I can’t thank you enough for all the help and
expert advice you provided. I consulted
with two other tech people and neither recommended the fix that you did which
ultimately solved the problem.
TRAVELHOST Magazine of Richmond
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